Terms & Conditions

1. The Service

RateTeam lets businesses collect ratings from their customers about individual employees through QR codes, and view statistics, alerts and recognition tools based on those ratings. Features available depend on the plan in effect.

2. Accounts

You must provide accurate information, keep your password private and keep access to your email account secure, since confirmation and password-reset links are sent there. The Customer is responsible for the activity of the users it invites (owners, administrators and managers).

3. Trial, plans and payment

• New businesses get a free trial of the Professional plan for 14 days. No payment details are required.
• When the trial ends, the account moves to the Free plan unless a paid plan is activated.
• During early access, paid plans are activated and invoiced by our team after the Customer confirms. Prices are shown on our website and may change with at least 30 days’ notice for active subscriptions.
• Taxes are added where applicable.

4. Cancellation

The Customer may cancel at any time. The paid plan remains active until the end of the period already paid, and then the account moves to the Free plan. We do not offer refunds for partial periods, except where required by law.

5. Customer obligations

The Customer agrees to:

• Inform its employees, before using the Service, about how ratings are collected and used, and comply with applicable labor and data protection laws.
• Not create, request or incentivize false ratings, and not tamper with QR codes or anti-fraud mechanisms.
• Not use the Service as the sole basis for disciplinary or employment decisions about a person.
• Not use the Service for unlawful, discriminatory or abusive purposes.

6. Ratings and content

Ratings are submitted by the Customer’s customers. RateTeam applies mechanisms to reduce fraudulent or low-quality ratings, but does not guarantee the accuracy of any individual rating or that fraud is fully prevented. The Customer may flag abusive ratings; ratings are not deleted, so that statistics remain auditable.

7. Data protection

Regarding the personal data of employees and of the Customer’s customers processed through the Service, the Customer acts as controller and RateTeam as processor, under the Data Processing Agreement. Our Privacy Policy explains how we handle personal data.

8. Intellectual property

RateTeam retains all rights to the Service. The Customer retains rights to its data and grants RateTeam a limited license to process it only to provide and improve the Service.

9. Availability

We work to keep the Service available, but it is provided “as is” and “as available” and we do not guarantee uninterrupted operation, except where a separate written agreement says otherwise.

10. Limitation of liability

To the extent permitted by law, RateTeam’s total liability is limited to the amounts paid by the Customer in the 12 months before the event giving rise to the claim. RateTeam is not liable for indirect damages, lost profits or decisions made by the Customer based on the Service.

11. Suspension and termination

We may suspend accounts that seriously breach these Terms, after notice when reasonably possible. On termination, the Customer may request export or deletion of its data.

12. Changes

We may update these Terms. We will notify material changes by email or in the Service at least 30 days in advance.

13. Governing law

These Terms are governed by the laws of jurisdiction. Disputes will be submitted to the courts of city, country, without prejudice to mandatory consumer protection rules.

14. Contact

RateTeam legal entity name · registered address · contact email